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smb machine

Welcome to the Machine Age

Ingram Micro SMB provides a multitude of tools and resources designed to expand our SMB partners' technology and vertical market expertise, along with overall marketing knowledge, to help them grow profitably.

“SMB Alliance is like a machine, assembled for a particular task—to increase business. Each part has a definite function and they all work together. Instead of mechanical power, it’s the human spirit that drives us.” —Darren Gottesmann, Director of Sales, SMB Business Unit, Ingram Micro

Ingram Micro SMB partners can take advantage of our comprehensive suite of services as well as access white papers, business-building articles, archived webinars and information on how to best take advantage of all Ingram Micro has to offer. Everything you need to grow is here.




New Acer Genius Buys Program

The latest Genius Buys Program, effective until Sept. 30, 2015, features 16 business focus SKUs:

  • Six TravelMate notebooks
  • An Aspire touchscreen Ultrabook
  • Seven Veriton desktops and two Acer projectors

Even when you can't commit to large quantities, you'll get aggressive pricing, high availability and consistent roadmaps on top-quality business systems through this program.

For details, contact Taylor Kranados at (800) 456-8000.

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For details, email the Ingram Micro Adobe market development team.

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Looking to jump start your business with Brother this quarter? Here's a no-cost way for your sales and support teams to start using a Brother model to spark some new ideas about potential sales opportunities. Let them see first-hand how Brother solutions can increase efficiency and productivity while helping reduce costs for your customers.

Brother Authorized Partners can select one free SMB Business Class Machine from a list of qualifying models. Delivered for free, this machine is for demonstration or showroom purposes, customer trail or for internal use.

For details, contact Nancy Polanco or Bob Thews at (949) 285-1442.

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Organizations all over the world are being asked to do more with less. Doing more means you need a support strategy that ensures your systems are available and issues are prevented or addressed before turning costly. When problems strike, you need a partner to help you get back up fast. With the experts, insights and ease of Dell ProSupport Plus for PCs and Tablets, you'll have the complete support your business needs and will always be prepared to support what's next.

Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. It ensures PCs and tablets are running smoothly so customers can focus on what's important.

For details, contact the Dell sales team at (800) 456-8000.

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Eaton offers a variety of solutions for the SMB resellers including factory tech support that is not dependent on level of sales. Eaton Power Quality sales support is based in Asheville, N.C. and is comprised of 13 sales engineers plus two applications engineers for escalation. We specialize in customer service and support pre-sales operations for all power quality products in the United States as well as Canada, and even provide some LAM support. Hours of operation are 8 a.m.-6 p.m. Monday-Friday and we can be reached at (800) 356-5794, option 2, then 1. This team is also available via chat.

For details, contact Chris Snyder at (800) 456-800 or Kevin Hooks at (800) 456-8000, ext. 67287.

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For details, contact Mark Schrier at (718) 314-6046.

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Intel Security

For details, contact the Ingram Micro Intel Security Licensing Team at (800) 456-8000, ext. 65148.

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Universal Connectivity and Compatibility at Up to 210 MB/sec.

In this deadline-driven world, your customer's external storage has to move data fast, be constantly dependable and connect to any standard computer on the planet. With these needs in mind, LaCie designed the 2big Quadra USB 3.0 from the ground up. It features USB 3.0 and an even more efficient cooling system that is 50% quieter than previous generations. The LaCie 2big Quadra USB 3.0 is completely reliable and perfect for intensive content creation, secure backup, or massive desktop storage.

For details, contact Nathan Siemer at (503) 709-6531 or Christopher Kroll at (800) 456-8000, ext. 66034.

(base model: PW3859)

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Check out Lenovo's All-New Storage S-Series SAN

  • Lenovo Storage S2200 is your entry level SAN which is priced affordable and ideal for SMB, branch/remote offices, small to medium departments.
  • Lenovo Storage S3200 is a step up from your entry level SAN which is ideal for large workgroups/departments, entry datacenter, SME.

For details, contact the Lenovo Ingram Micro Team.

More contacts:

Danielle Dvorak
(800) 456-8000

Andrew Hughson
(800) 456-8000

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For details, contact Steve Delaney at (949) 517-1248.

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McAfee (Intel Security)

At Intel Security, we’re fueling your sales spirit by making it easier for you to earn up to 35% margin on McAfee Endpoint Protection products for customers who Make the Move from their existing vendor to Intel Security. Whether you're in a competitive bidding situation, or you're trying to proactively acquire a key customer that you have your sights set on, this program is for you. Questions? Get answers with the new Security Simplifier Tool or contact the Ingram Micro/Intel Security Partner Licensing Team at (800) 456-8000, ext. 65148.

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Reseller and Sales Contest

With Microsoft's Windows Server 2003 going end of support in July, it's time to migrate your reseller customers to Windows Server 2012 R2, Azure, O365 and Surface Pro 3 bundled with O365.

It's also time to win a trip for yourself and a guest to gorgeous Napa Valley for incredible wine tasting and a stay in a luxurious resort. Your reseller customers have an opportunity to win, too.*

Sell these Microsoft products and earn one entry for every unit sold:

  • Windows Server 2012 R2
  • Microsoft Azure
  • Office 365
  • Surface Pro 3 with O365

More info

Contact your Ingram Micro Microsoft Cloud or Surface team today.

*Contest Details: Resellers and Ingram Micro sales representatives will be chosen to win a free trip to Napa by random drawing. Winners may bring one guest with them on this trip. Entries are earned for every unit/seat sold from Microsoft products listed above. Contest runs through June 2015.

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Microsoft OEM

We got some new sales materials to help you upgrade your customers off of Windows Server 2003. Download new materials and you can also register here if you're not already a member. For details, contact sales support at (800) 426-9400.

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For details, contact Werner Walter at (888) 376-1078.

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Symantec enables you to easily incorporate security solutions into your business model without obstacles such as:

  • Investing in hardware and maintenance costs
  • Managing renewals contracts and term commitments
  • Compatibility and losing flexibility

Symantec's cloud-based solutions are designed to provide managed services and hosted solutions to your customers.

All solutions are compatible with cloud based, on premise, and hybrid email environments such as MS O365, Google Apps, MS Exchange, Lotus Notes, or any environments consisting of multiple email clients.

Watch video

Make sure your customers are protected. Call the Symantec Ingram Micro Market Development team at (800) 456-8000.

Additional Contacts:

Ashley Beyer
(800) 456-8000

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Tenable Network Security

For details, contact Ben Elkington at (716) 868-9363.

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Toshiba America Information Systems

For details, contact Pete Kaczmarek at (949) 307-7304.

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Trend Micro

For details, contact Caitlin Schneider at (800) 456-8000.

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Veeam Backup Essentials provides exactly the same powerful functionality of Veeam Backup & Replication but includes advanced monitoring, reporting and capacity planning for your customer's Hyper-V backup infrastructure. It's targeted specifically for small companies with small Hyper-V environments (six CPU sockets or less) and offers 33% savings or more.

Get six sockets of any edition of Veeam Backup Essentials for the price of four. That's two free sockets and an additional 33% savings on the specially priced No. 1 VM Backup for Hyper-V. Don't wait—this offer is only available for a limited time.

For details, contact Jessica D'amato at (800) 456-8000 or Karen Williams at (416)-799-4726.

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For details, contact Lena Wiegering.

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Fall ONE

Mark your calendars with the following upcoming SMB events:

  • Nov. 16-19--Fall ONE 2015, Nashville, Tenn.

Certain requirements need to be met in order to register. For details, contact your sales representative at (800) 456-8000.

Upcoming 2016 Events

After two years, we've learned a lot from the ONE events and plan to leverage those lessons in 2016. According to your feedback, you're looking for the best of what a ONE event and a community event can offer. Moving forward in 2016 we'll host smaller, more focused community events in the spring and hold our Ingram Micro ONE event in the fall.

The spring Ingram Micro VANTAGE events will feature high-growth solutions and showcase the business outcomes that those solutions generate, along with providing engaging networking opportunities for SMB Alliance, Healthcare Elite, Public Sector Elite, and Systems ArchiTECHS members. The Trust X Alliance community will host its own invitational each spring. The dates and locations of these events will be shared soon.

The 2016 ONE event will be held at the ARIA in Las Vegas Nov. 29-Dec. 1, and will feature the expected levels of education, networking, market insight, and business enablement training, as well as the chance for you to discover how Ingram Micro is sourcing innovative new technologies and deep channel relationships for you to grow and expand your business.

Your feedback and engagement with us is invaluable. We hope these changes will provide you with even richer ways to learn and grow with each other, and with Ingram Micro as your indispensable business partner.

If you have questions, we encourage you to reach out to your Ingram Micro sales associate or community council member, and we will keep you posted on additional details so you can confirm your 2016 travel plans as soon as possible.


SMB 500

We recently announced the Ingram Micro SMB 500, a list of our most successful reseller customers who meet stringent performance criteria. There's a reason these businesses ascended to the SMB 500 list. They achieved growth and revenue benchmarks that took them to a new level. Ingram Micro's devotion to SMBs means we've developed programs, tools and processes focused on helping you thrive.

The SMB 500 is a benchmark for the IT industry at large. Generated by Ingram Micro's Business Intelligence Center, our SMB sales team and The 2112 Group, this annual list recognizes and ranks the top 500 fastest growing Ingram Micro SMB channel partners in the U.S.


2015 SMB 500 List


Case Studies


Manufacturer Partners
Acer Adobe Brother Cisco
Dell Eaton Ergotron
Intel Security
Lenovo McAfee Microsoft
Microsoft OEM Retrospect Symantec tenable
Toshiba Trend Micro Veeam Verbatim




SMB Team

Customer Service
(800) 274-4800

Financial Services
(800) 274-4800
Technical Support
(800) 445-5066

New Accounts

Darren Gottesmann
Director of Sales
(646) 234-5840

Kelly Sander
Senior Sales Manager
(716) 633-3600, ext. 65100

Jaclyn Patnella
Sales Supervisor
(716) 633-3600, ext. 66410

Brad Vespa
Program Manager
(716) 633-3600
Pete Houseman
Business Development Rep II
(716) 633-3600, ext. 67612
Paul Kanick
Business Development Rep II
(716) 633-3600, ext. 67071

SMB Marketing Team

Kristi LaVigne
Sr. Channel Development Marketing Manager
(716) 633-3600, ext. 65188

Chelsea Wood
Associate Marketing Client Services Manager
(716) 633-3600, ext. 65199

Katelyn Illingworth
Associate Marketing Client Services Manager
(716) 633-3600, ext. 65110



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